For any inquiries please email

Frequently Asked Questions

Please refer to the instruction manual provided for a more detailed set of guidelines/protocol. Being a relief device, we recommend you wearing them for a maximum of one hour. If you want to wear them more give yourself the equal amount of time with the Sandsoxx off. (1 hr on/ 1 hr off- repeat if required).
Yes, it is beneficial! This way you can keep one pair in the freezer, and the other pair you can use heated. Contrast therapy is the best! For example: 10 min cool/ 10 min heated.
Benefits of compression: boost circulation in your legs, support veins, prevent blood from pooling, diminish swelling, reduce orthostatic hypotension, help prevent venous ulcers, and help with circulation.
We have designed Sandsoxx with everybody in mind! A couple examples:

• The kids in between hockey games can wear them for added relief from sore feet from skating.
• The weekend warrior that skied all day and needs to give her feet a break.
• The changing aging population can wear them to increase circulation and help with any pain.
• After the game, the professional athlete would wear them in the change room to help speed up recovery or alleviate any pain.
No. Sandsoxx are to relieve foot pain inside. Whether it be at home, in an arena, in the change room, at the cabin, in the hotel room etc.
The team at Sandsoxx has done diligent testing and over a span of 18 prototypes have seen tremendous results for most people. However we do understand that others may have to adjust their treatment plans holistically, and depending on the ailment Sandsoxx may be only one part of the ‘pain management’. Such factors as: physical activity levels, inflammation in the body, diet, severity of ailment (ie- chronic or acute), and others play a huge role in your foot (and overall) health.

The Team is always available to answer any questions:
Yes! We invite you to download the Sandsoxx User Guide with useful tips and instructions on using your new product.

Watch the video below to learn how to assemble your Sandsoxx:

Common Questions at Checkout

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at
By default, the last used shipping address will be saved into to your Sandsoxx Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
At the moment, we accept all major credit cards including: Visa, MasterCard & American Express.
Product ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment within 60 minutes of checking out.
Members who ship their orders within North America should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
We take such matters very seriously and will look into individual cases thoroughly. We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged products received, we will require photo proof of the affected samples and Order Number in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at

2. In the event of lost mail, we will try to locate the delivery and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
Unfortunately the 30 day policy is only effective for ‘unused items’ – as this is a personal hygiene product.